LeanPath & Google
Business Overview: SaaS based company with the goal to eliminate avoidable food waste within institutions and food service industry.
Role: Customer Success Manager for our client, Google Global Food
Transforming global culinary impact
As the Customer Success Manager for our client, Google Global Food, my goal was clear: boost their success with our product, eliminate unavoidable food waste, and drive change at scale. In two years, we avoided 2 million pounds of food waste and cut food spend by 2.5%. I achieved this by:
Building relationships and providing targeted coaching to 120+ stakeholders, spanning 12 countries, on root cause analysis, advising on operational best practices, and leveraging behavior change tactics to foster a culture of sustainability
Gaining program buy-in with 5 global leaders and 10 vendor partners through facilitating strategic planning and producing reports focused on KPI compliance, data-driven storytelling, celebrating successes, and advising on program improvement
Increasing environmental impact and cost savings opportunities by pitching primary research projects to target post-consumer food waste, collaborating with 10 chefs and regional managers for process design and stakeholder messaging, and analyzing results to verify scalability
TESTIMONIALS
“Please know how impressed I am with the quality of this report. It’s even better than the last one (which was also very impressive). I’ve shared it with the entire Google Food Team. Well done!”
“I want to pass along heartfelt and humble thanks from the Tech Corners team for a wonderful visit last week. Your knowledge, enthusiasm, professionalism, and guidance in the Leanpath system are already showing positive results in our cafes. The only way this program works is with amazing people like you leading the charge! Personally, I learned a TON, and I look forward to working together going forward as we team up to drive the Leanpath program to its potential.”